Regional Service and Customer Support
West Bengal: Dr. Nandiki Gangadhar Reddy and Dongyue Group are expanding the company’s customer-support strategy by introducing stronger technical training for operators, supervisors and management teams of brick and block manufacturing plants, with a special focus on customers in West Bengal and the Northeast.
A Customer-Centred Industrial Strategy
The initiative was discussed during the Dongyue Group programme held on 11 September 2026 at Nandi Ash Bricks Industries, Gourandihi, Shalboni, Bankura, West Bengal – 722172.
Service Beyond the Machine Sale
Mr. Owen Cui, Export Head of Dongyue Group China, attended the event as Special Guest and appreciated the high level of service and support provided by Dongyue India. Mr. Huang Xiutao also attended from Dongyue Group China.
Importance of West Bengal and the Northeast
Mr. Bibhuti Nandi, Founder of Nandi Fly Ash Bricks, said, “With this cooperation, Dongyue customers can receive practical training for operators, supervisors and management at Nandi Fly Ash Bricks. This will give customers an opportunity to understand machinery operation as well as actual production management.”
Customer Engagement and Industry Confidence
Dr. Nandiki Gangadhar Reddy said, “Automation can deliver its full benefit only when the people operating the technology understand it properly. That is why Dongyue considers training an important part of our service responsibility.”
Dongyue’s Long-Term Vision
Mr. Prasannajit of Dongyue added, “Our objective is to make our customers stronger. When an operator understands the machine better, when a supervisor understands the process and when management understands the technology, the entire plant performs better.”
Key Development 1
The wider Spares, Service and Support programme includes genuine spare parts, warranty support, after-sales service, technical troubleshooting, machinery upgrades and technical upgrades.
Key Development 2
Ms. Anju Patra of Mohon Industries was among the prominent guests felicitated by Dongyue. Mr. Rahul Bhagat confirmed an order for Dongyue’s Advanced System Automatic Brick Making Machine and was felicitated on the occasion.
Key Development 3
The training-focused initiative underlines Dongyue Group’s broader approach of combining machinery technology with technical education and continuous customer support.
Practical Training for Better Automation
Training becomes especially important as manufacturing plants adopt higher levels of automation. Operators must understand controls and operating sequences, supervisors must understand production parameters and maintenance, and management must understand how technology affects productivity and expansion decisions.
Knowledge Transfer at the Customer Site
A strong training programme can also help organisations reduce dependence on a single experienced individual. When knowledge is shared across operators, supervisors and management, the plant becomes more resilient and better prepared for staff changes or future expansion.
Continuous Learning
Dongyue’s emphasis on continuing technical interaction means training can be viewed as an ongoing process rather than a one-time activity. Refresher sessions, troubleshooting guidance and upgrade-related training can help customers keep pace with changes in their machinery and production requirements.
